Terms and Conditions

Company Identification Details
In accordance with article 10 of Law 34/2002, of July 11, on information society services and electronic commerce, the user is informed that the owner of this website is Rosa Jessie Polizzi, with NIE X5822038W, email: info@jessiexcursionstenerife.com, telephone: ±34663820903.
Likewise, it is informed that the relevant complaint forms duly authorized by the General Directorate of Tourism Planning and Promotion of the Government of the Canary Islands are available to our clients; clients can request them during opening hours by email at info@jessiexcursionstenerife.com at any time and they will be sent.
Purpose
These General Sales Conditions (hereinafter, «GSC») apply to all sales made by JessiExcursions Tenerife (hereinafter, «the Company») to customers (hereinafter, «Customers») who purchase a product or service through any means, including but not limited to online purchases (www.jessiexcursionstenerife.com), by phone, in person, by mail, or by WhatsApp. These GSC also apply to all forms of payment accepted by the Company, including cash payment, bank transfer, Bizum, or through the online payment platform.
JessiExcursions Tenerife offers online and live tourist mediation services for the sale of excursions in Tenerife and other Canary Islands. Among the products offered are boat excursions, hiking routes, practice of sports activities such as canyoning, diving, and paragliding, car rental, visits to natural parks and other tourist attractions, etc. All products are described in detail on the company’s website and are offered with the corresponding conditions and prices.
Acceptance of Conditions
Accessing www.jessiexcursionstenerife.com, and booking an excursion and/or services offered, implies the acquisition of user status and the declaration that you have read, understood, and accepted these Booking Conditions, the Privacy Policy, and the Terms of Use, which are an integral part of this Legal Notice.
We can only accept orders placed by persons of legal age. Minors must inform their parents or guardians about these general sales conditions. Parents or guardians must express their acceptance of them before using this website or making any purchase on it.
Prices
The prices of the products and services offered by the Company are expressed in euros and are exempt from IGIC. The Company reserves the right to modify prices at any time, but products and services will be billed at the price in force at the time of purchase. The prices listed on the website supersede all previously published prices and are valid at the time of publication.
The price of the excursion includes all items detailed in the «Included» section of the activity description. However, it should be noted that prices do not include tips or any other items not explicitly stated in the «Included» section.
Payment Methods
To make an excursion reservation through the website, the Customer must pay the price indicated in the description of each excursion at the time of booking. Payment can be made in cash, by bank transfer, via Bizum, or through the online payment platform. Depending on the selected payment method, the Customer may be redirected to an online payment platform where they can complete the purchase using any of the accepted payment systems. Online payments are secure and processed through a third-party Stripe payment platform. Our system is completely confidential and secure, and user-provided data cannot be viewed by third parties. The provided information will be sent directly to the bank’s payment gateway. Payment details will be provided to the Customer at the time of purchase.
If the Customer makes the payment for their reservation in a currency other than the Euro, their bank or card company may charge fees for converting the payment from their currency to Euros, which may result in differences between the amount charged by JessiExcursions Tenerife and the final amount debited to their bank account or appearing on their credit or debit card statement.
Modifications and Corrections to Reservations
To request modifications or corrections to your reservation, the Customer must write to hola@jessiexcursionstenerife.com, specifying the reservation number, their name, and the date of the reserved excursion. We will attend to your request as soon as possible.
Cancellations and Refunds
The Customer has the right to cancel a reservation with JessiExcursions Tenerife at any time before the excursion date, with the right to a full refund provided written notice is given providing the full name, reservation number, and excursion date with at least 24 hours’ notice. If the customer cancels with less than 24 hours before the scheduled start of the reserved excursion (Tenerife time), 100% of the amount paid will be retained, with no right to any refund. Cancellation deadlines may vary depending on the chosen activity, in which case the cancellation conditions specified in the activity description will apply. Users are advised to carefully read the information in the activity description. These conditions also apply in cases of waiver or no-show. JessiExcursions Tenerife assumes no responsibility if the user misses the activity or transfer due to lack of punctuality or failure to find the corresponding meeting point. The corresponding refund will be made between 24 and 48 hours after the excursion cancellation using the same payment method used for the reservation and will be notified to the customer by email, WhatsApp message, or direct phone call. Once the refund is issued, payments made with debit/credit card may take 5 to 10 business days to appear in the bank account.
Change or Cancellation of an Excursion by the Company and its Suppliers
The Company and its suppliers reserve the right to cancel an excursion in case of force majeure or unforeseen circumstances, such as extreme weather conditions. In case of cancellation, the customer will be offered the option to reschedule the excursion, change to another activity, or request a full refund. Additionally, the provider may make minor changes to the activity or tour if deemed necessary due to unforeseeable or uncontrollable circumstances.
The Company and its suppliers may require the customer to meet certain conditions to successfully participate in the reserved activities, such as having certain driver’s licenses. These prerequisite conditions can be found in the activity descriptions on the booking platform. The customer is responsible for complying with and adhering to these prerequisite conditions. The provider reserves the right to deny entry or exclude a customer from a tour or activity if these conditions are not met. In such cases, the reservation price cannot be refunded. Additionally, the Company and its suppliers may deny entry or exclude a customer from a tour or activity if the customer may endanger themselves or others, or disrupt or endanger the activity in any other way. In such cases, the activity price cannot be refunded. If the customer provides false, inaccurate, or incomplete information, or if the Company has reason to suspect that such information is false, inaccurate, or incomplete, it reserves the right to cancel the customer’s purchase. In such cases, the Company will notify the customer and proceed to refund the amounts paid, deducting transaction costs, through the same means by which the payment was made, within fourteen (14) days following said communication.
Reservation and Activity Confirmation:
To book the excursions offered by JessiExcursions Tenerife, the Customer must follow the process established on the online platform or by telephone call, email, or WhatsApp message.
In the online booking process, the customer must select the desired excursion, schedule, number of participants, and complete the online booking form with the requested personal details. It is important for the customer to review and correct any errors in the provided information before confirming the booking, as once the confirmation tab is clicked, the data cannot be modified.
The minimum online booking period is 24 hours in advance, or more depending on the activity, as specified in the provided information. For last-minute bookings, the customer must contact the Company by phone. After making the online reservation, the booking is in progress: JessiExcursions Tenerife will contact the supplier to arrange the activity and confirm the reservation with the Customer, providing the necessary details via email or WhatsApp within 24 hours. Booking deadlines may vary depending on the activity and are specified in the information provided at the time of booking.
JessiExcursions Tenerife makes every effort to quickly update excursion availability. However, it cannot guarantee the availability of all excursions for all proposed dates, so the Customer may be contacted to propose a change of date or time. If changes to the time or date of the reservation are necessary due to lack of availability, JessiExcursions Tenerife will contact the Customer to propose available alternatives.
During the excursion payment process on the website, the customer is indicating that they have read and accepted the Terms and Conditions of JessiExcursions Tenerife. It is strongly recommended that the Customer take into account the Cancellation Policy before making the reservation.
In cases of force majeure that prevent or delay ticket delivery, JessiExcursions Tenerife will inform the Customer and propose an approximate delivery date for the product without any liability for the Company. Cases of force majeure include any circumstance that prevents the order from being delivered due to causes beyond either party’s control, such as strikes, war, flood, or other natural disasters.
To avoid delivery issues, it is essential for the customer to correctly complete the corresponding form. Filling in the boxes with an asterisk is mandatory. JessiExcursions Tenerife is not responsible for incorrect deliveries due to inaccuracies in the data provided by the customer.
Responsibilities and Liability Exemptions
Activities and Services
JessiExcursions Tenerife acts as an intermediary between service providers and customers but assumes no responsibility for the activities performed by service providers and does not guarantee their quality. Service providers are solely responsible for their products and services, and JessiExcursions Tenerife will not be liable for any damages, losses, or injuries that the Customer may suffer during the contracted activities. The customer waives the right to sue JessiExcursions Tenerife for any damages that occur during the excursion.
The price shown on the booking platform does not include any insurance unless explicitly stated. The customer is solely responsible for ensuring an adequate level of insurance for the selected activity.
During excursions, minors must be accompanied by an adult at all times. Additionally, detailed information will be provided about excursions with age or other restrictions, or those that are not suitable for people with reduced mobility or pregnant women. This is done with the aim of ensuring the safety and well-being of all participants in the contracted activities.